Notifications

If you need to notify us about any changes or incidents at your service, you need to notify us using CIW Online. (External link). 

For adult and children services, a responsible Individuals (RIs) can delegate someone working at their service to make notifications about the service on their behalf. Those chosen will become designated online assistants. 

Changes from 30 September 2026

We've changed some of our notifications to make them easier to use and to help us gather better information. 

• The Abuse/Allegation of Abuse notification has been redeveloped, with clearer help text, more relevant dropdown options and an "other" option so nothing falls through the gaps.
• The Child Protection Enquiry notification has been clarified and renamed Outcome of a Child Protection Enquiry. You should now only use it to notify us of the outcome of a child protection enquiry; the enquiry itself should be reported via the Abuse/Allegation of Abuse notification. 
• Missing/Unexplained Absence of a Child has been redeveloped, with a clarified definition of a missing child in line with the police definition. You do not need to notify us of a missing child where you know their location and aren't concerned about their safety.
• Two notification types are being retired: Incident or Suspected Incident of Child Sexual or Criminal Exploitation and Child Abuse Enquiry, both now covered by the notifications above. If you submitted a notification using either of these before 30 September, you'll still be able to view it on your account; you just won't be able to submit new notifications this way from 30 September.

As you complete a notification, you'll also see new on-screen prompts appearing where relevant, for example alongside dropdown options or as introductory text before a question. These are there to help guide your responses.

Important

You will only be able to make a notification online if your application has been accepted and fully approved by us.

If you don’t tell us about changes or incidents you may be operating your service illegally.