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0300 7900 126

CIW Online

We have designed our online services ‘CIW Online’ to support our work and make it easier for providers and people to contact and work with us.

What you can do online

All services must now carry out all of their business with us using CIW Online (External link). New services wishing to register must submit an application to register using CIW Online (External link).

Notifications and Variations

Providers registered with us must submit notifications and variations online to make changes to their registered service.

All online services will be available in Welsh and English.

Creating a CIW Online account

  • Visit CIW Online (External link)
  • Select ‘create account’
  • Follow the on-screen instructions
  • To activate a new account, you will need to telephone us to verify your identity. If your identity is successfully proven, you will be provided with an activation PIN. This PIN provides you with full access to our online services.

Online support

If you need help using our online service or have any questions please email us ciw@gov.wales or telephone 0300 7900 126.

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