How you can get in touch with us.
Get in touch
Telephone: 0300 7900 126
E-mail: CIW@gov.wales
Twitter - @Care_wales
Facebook - Care Inspectorate Wales
Opening hours
Monday - Thursday: 09:00 - 17:00
Friday: 09:00 - 16:30
Saturday - Sunday: Closed
Response times
We aim to acknowledge all enquiries made by phone or email, within 2 working days and respond within 15 working days. Complex enquiries could take longer.
If you contact us in Welsh
We will make sure you can talk to someone in Welsh. If we can’t deal with your enquiry immediately, we will call you back within 24 hours. If you write to us in Welsh we will respond in Welsh.
If you want to make a complaint about us
We will acknowledge your complaint within 5 working days and aim to resolve it within 10 working days.
Accessibility
We’re committed to meeting your needs. We’re always looking for ways to improve the accessibility of our information. If you have any comments or ideas please let us know.
If you want a report in a different format or language please contact us.