CIW publishes new Communication and Engagement Strategy 2026-2030
Care Inspectorate Wales (CIW) has today published its Communication and Engagement Strategy for 2026-2030, setting out how we will maintain and improve our position as a visible, trusted, and influential voice in Wales' care landscape.
The strategy responds to a rapidly changing communications environment shaped by digital transformation, evolving public expectations, and a growing demand for transparency and accountability from regulatory bodies.
Built around four key themes, the strategy outlines our commitment to:
- building public awareness of what CIW does and how we can help people make informed care decisions
- enabling meaningful, two-way engagement with people using services and care providers
- strengthening our digital and inclusive communications to ensure no one is excluded
- developing strategic partnerships that extend our reach and impact