Important notice - CIW online system maintenance: 28 January to 4 February

We will be carrying out essential system maintenance from midday on Wednesday 28 January to 9.00am on Wednesday 4 February. During this period, some of our online services will be temporarily unavailable.

If you're a registered provider using CIW Online

During the maintenance period, you will not be able to:

• log into your CIW Online account
• submit statutory notifications
• access your provider records

What you need to do:

Please complete any notifications you are aware of by 11.55am Wednesday 28 January and save any information you may need from your account. 

If you need to contact us urgently you can:

• Email CIW@gov.wales or
• Phone us on 0300 7900 126 (from 9.00 am on 29 January) *

For urgent notifications:

If you have an urgent notification relating to safeguarding or a serious incident, please email CIW@gov.wales with 'URGENT NOTIFICATION' in the subject line. For other notifications, please hold them until the system is restored. You will not be penalised for any delays.

If you're a member of the public

During the maintenance period, you will not be able to raise a concern online. If you want to raise a concern between midday on Wednesday 28 January and 9 am on Wednesday 4 February, you can:

* IMPORTANT: We are closing our telephone lines from midday on 28 January to 9.00 am on 29 January.  For urgent concerns or enquiries during this period, please contact us via email on CIW@gov.wales.

The CIW Directory and CIW website will remain accessible throughout the maintenance period, showing provider information as it was at the point of system shutdown.

After maintenance

Once maintenance is complete, all services will operate as normal. Registered care providers will receive a confirmation email when CIW Online is available again.

We apologise for any inconvenience and thank you for your understanding.