Strategic Plan 2025-2030: "Assure, Improve, Influence" - Our roadmap for the future

Today marks an important milestone as we proudly launch our Strategic Plan 2025-2030, "Assure, Improve, Influence" - a comprehensive roadmap that will guide our organisation's direction and priorities over the next five years.

In a time of significant challenge for public services, our new strategic plan reaffirms our commitment to strengthening safety and quality, driving meaningful improvement, and expanding our positive influence across Wales.

We recognise in order to do so, it is vital citizens in Wales know who we are and how we can help. We hope everyone who reads our plan can play a role in raising awareness about our work. 

Our purpose and ambitions

The Strategic Plan 2025-2030 refines our mission statement to better reflect our vital role in improvement:

"We register, inspect and take action to ensure the quality and safety of services for the well-being of the people of Wales. We contribute to the improvement of care at an individual, service and sector level."

Our strategy is built around three key pillars:

• Assure: Ensuring quality and safety through robust regulation
• Improve: Supporting continuous improvement in care services
• Influence: Working with partners to drive positive change

The plan outlines several core objectives, including:

• focusing our work on people's quality of life and their experience of care
• providing high-quality, accessible information about our findings
• developing a diverse, empowered and resilient workforce
• increasing our visibility to ensure people know what we do and how we can help
• working collaboratively with partners to share intelligence and improve outcomes

Values-led approach

Our work continues to be guided by our core values:

• Caring: We are compassionate and approachable
• Fair: We are consistent, impartial and inclusive
• Integrity: We are honest and trustworthy
• Professional: We are skilled, knowledgeable and innovative
• Respect: We listen, engage and value people

The full Strategic Plan 2025-2030 is available for download below. We welcome feedback and look forward to working with all our stakeholders to implement this ambitious vision.