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  • 1 February 2021
  • News

We have improved our process for raising a concern

Read our new guidance published today.

We have improved our process around raising a concern. Today we publish new guidance, which sets out what our role is and what we do with concerns once we receive them.

Concerns are an important source of information for us and are often raised by the people who use and rely on social care or childcare and play services in Wales; as well as their relatives, visitors, staff, involved professionals or neighbours.

Please visit 'Providing feedback about care services' to read our new guidance and find out how you can raise a concern with us.