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  • 21 February 2020
  • News

‘Silent’ ratings for care home services and domiciliary support services

In preparation for regulations for ratings under the Regulation and Inspection of Social Care (Wales) Act, we are implementing a system of silent ratings for these types of service from 24 February 2020.

Last year, we worked with providers and representative bodies to develop a ratings framework. This will be implemented as part of a system of ‘silent’ ratings, for all care home services and domiciliary support services which are subject to inspection between 24 February 2020 and 30 June 2021. During this period, the rating will not be included within the inspection report and will not be published on our website.

If you operate one of these types of service and are subject to an inspection during this period, your inspector will share the ratings framework with you at your inspection.  The inspector will verbally provide the service manager and Responsible Individual with their identified rating at the post-inspection feedback session.

An evaluation will take place in late 2020, which will allow us to assess our consistency of practice in applying ratings as well as assessing the impact on service providers and our inspection teams. Further information on this will be available in due course.

If you have questions about the silent ratings process, please email marked for the attention of Colin Hedges. For more specific questions about inspections, please speak to your inspector.