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  • 25 September 2020
  • News

We have published a summary of feedback from the registered social care sector about their experience of COVID-19

These are our findings from check-in calls with providers of services for adults and children during the peak of the COVID-19 outbreak.

Gillian Baranski, Chief Inspector, Care Inspectorate Wales 

Social care is an essential service for thousands of people in Wales, underpinned by a rights-based approach to promote the safety and well-being of people.

The response to COVID-19 demonstrated the professionalism and dedication of those working in social care and the commitment of family carers, but it also highlighted areas for improvement within the system.

This document provides an overview of our ‘check-in’ calls from 30 March until 26 July when our inspectors held 10,045 conversations with registered social care services in Wales dealing with the impact of COVID-19. This enabled us to maintain regular contact, provide support to providers and understand the issues they were facing.  

We hope this feedback captured in this document will help to inform winter planning for those working in the social care sector.

The key findings from these calls and the main themes identified in this overview can be viewed on the following page: Summary of feedback from the social care sector to support winter planning