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  • 2 April 2019
  • News

Launch of our new improved customer care service

Our single point of contact service now live.

Today we launch CIW Connect - the customer care team we committed to establish in our Strategic Plan published in 2018. 

A quicker and more efficient service. 

The CIW Connect team will offer a triage service for external enquiries. Aiming to resolve as many enquiries as possible at first point of contact, the intention is to provide a quicker and more efficient service.

A bilingual provision, the service will provide streamlined options for raising a concern, registration of services, DBS enquiries and appointments. The service will also offer IT and online support, and enable easier and quicker access to our advisors. 

Get in touch 

Telephone: 0300 7900 126



Postal address

Care Inspectorate Wales
Welsh Government office
Sarn Mynach
Llandudno Junction
LL31 9RZ