Enabling people to meet with family and friends
We expect all providers to welcome and encourage visitors in an open and flexible way.
Following the publication of the Social Care Transition Plan (External link), routine indoor visiting should be supported without restrictions when there is no outbreak. We do not expect there to be inappropriate restrictions on visitor numbers, days people can visit or on the length and frequency of visits.
If there is a COVID outbreak at the service, people should still be able to have visits from two designated visitors, at the same time if preferred.
We will consider enforcement action if unnecessary restriction of visitors is undermining people’s rights and breaching regulations. This includes (but is not limited to) Regulations 15, 21,23 and 25.